Luca Napolitano

works as a Lead Business Consultant in the banking sector and is responsible for designing and implementing digital customer solutions with a focus on the BSI Customer Suite. With over three years of experience in transformation projects at banks, he supports the implementation and further development of CRM solutions as a BSI Certified Professional Consultant, contributing in-depth banking expertise. In his projects, he serves as the central interface between business units and IT, is responsible for requirements management and the design of practical solutions, and conducts training sessions for employees.